Emergency & After-Hours
Access to Services
Need Help Right Now?
- Someone is attempting suicide or actively harming themselves.
- Someone is threatening to harm others with a weapon.
- There is an immediate danger to someone’s life or a medical emergency.
If you call 911, tell the dispatcher if the situation involves a mental health, substance use, or behavioral health concern.
Mobile Crisis Response
If you believe someone would benefit from an in-person behavioral health response, call this number to request Mobile Crisis.
A crisis professional will discuss the situation and determine whether a mobile response is appropriate.
If dispatched, trained crisis responders can come to your location to:
- Assess immediate needs.
- Provide crisis intervention and emotional support.
- Develop a safety plan.
- Connect individuals with treatment and community resources.
24-Hour Help Line
A trained crisis professional is available 24 hours a day to:
- Listen and provide immediate support.
- Help assess the situation.
- Answer questions about behavioral health concerns.
- Connect you with community resources and services in Ottawa County.
- Help determine whether Mobile Crisis Response or another service is appropriate.
What Is a Behavioral Health Crisis?
A behavioral health crisis occurs when a person’s thoughts, emotions, mental health symptoms, or substance use make it difficult to stay safe, function, or cope with everyday life. The person may be experiencing significant distress, acting in unsafe ways, or unable to care for themselves and needs immediate support.
Behavioral health crises can affect people of all ages and may involve mental illness, substance use, emotional distress, or another behavioral health condition.
Hospital Mental Health Assessments (Pre-Admission Screening)
If a Medicaid recipient is being evaluated for inpatient psychiatric hospitalization, our crisis clinicians coordinate the required pre-admission assessment with emergency departments throughout Ottawa County to determine the most appropriate level of care.
Crisis Intervention Team (CIT)
The Ottawa County Crisis Intervention Team (CIT) is a partnership between Community Mental Health of Ottawa County, local law enforcement, emergency responders, hospitals, and community partners.
CIT-trained first responders receive specialized training to recognize and safely respond to behavioral health crises while helping connect individuals with appropriate treatment and community resources whenever possible.
Questions? We’re Here to Help.
If you are unsure which service is right for your situation, call 1-866-512-4357. Our crisis staff will listen, answer your questions, and help you determine the most appropriate next step.