The Ottawa Way:
Customer Service Excellence
Receive great service?
Nominate an employee for a customer service award.
At Ottawa County, we believe every interaction is an opportunity to build trust and strengthen our community. That’s why we’ve developed a customer service program rooted in our value statement: Empowered to Solve Problems with Integrity and Empathy to Inspire Trust. This philosophy guides how we serve residents, businesses, and visitors, ensuring every experience with Ottawa County government is professional, respectful, and solution-focused.
Training for Excellence
To ensure consistency across all departments, Ottawa County offers The Ottawa Way Customer Service Excellence training to its employees. This program equips staff with practical skills and reinforces our commitment to service values, so whether you’re visiting a park, applying for permits, or contacting public health, you can expect the same high standard of care.
Share Your Experience
Have you received outstanding service from a County employee? Community members and colleagues are encouraged to nominate employees who demonstrate extraordinary commitment, compassion, or creativity in their efforts to help others. We invite you to help us recognize their efforts by submitting a nomination for the Outstanding Customer Service Award. Together, we can celebrate the people who make Ottawa County a welcoming, responsive, and trustworthy place to live, work, and visit.
Recognizing Exceptional Service
Since 2012, the Outstanding Customer Service Award has celebrated County employees who go above and beyond in serving the public. Award recipients are honored publicly and serve as examples of “The Ottawa Way” in action. Meet our most recent Customer Service Award winners:
Chris Langholz
Sam Bode
Meet the People Behind the Service
Meet the employees who help make Ottawa County services work for you. Select a video to hear their perspectives on service and how they support residents each day.
