COVID-19 Updates & Information from Public Health »

The Ottawa County Fillmore Complex in West Olive is currently without power, impacting its ability to serve customers.

This includes the Sheriff headquarters, Clerk, Register of Deeds and Treasurer offices as well as today's inmate visits at the jail and hearings in the West Olive court. Other locations such as Holland, Grand Haven and Hudsonville are operating and providing services and hearings.

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Customer Service

We understand that navigating a government system can feel daunting. In Ottawa County, we are here to assist. Whether you need help traversing the halls of a building or a legal process, we know--or seek--the answers for you. You can expect a friendly, professional atmosphere where you are treated with integrity and respect. 

Customer Service Value Statement

Empowered to Solve Problems with Integrity and Empathy to inspire Trust.
 
Customer Service Codes Of Conduct:
  • We live the Golden Rule.
  • We create a friendly and professional atmosphere.
  • We take accountability for our actions and decisions.
  • We are a team based upon positive relationships.
  • We know our roles and the roles of others.
  • We know our resources.
  • We work while others enjoy their stay.
  • We own the problem and know (or seek) the answers.
  • We keep our facilities clean and safe.
  • We create a culture of service in which every customer is valued!
Customer Service Survey
Employee Recognition Nomination