Community Action Agency

Semco Full Pay Program

Semco Energy is a utility company that provides natural gas services to residents in various regions, including Ottawa County. In an effort to promote energy efficiency and reduce energy consumption, Semco Energy has implemented a program that offers furnace or water heater replacements for residents in Ottawa County whose appliances are inoperable or unrepairable. By requiring that the furnace or water heater be inoperable or unrepairable, the Semco Full Pay Program aims to ensure that residents in Ottawa County with Semco gas service have access to essential heating and hot water services while promoting energy efficiency and affordability.

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Here’s how to get started:

Initial Contact with OCCAA: Residents would begin by contacting OCCAA to inquire about eligibility for assistance with furnace or water heater replacements. OCCAA has specific requirements and criteria that residents must meet to qualify for assistance. This initial contact is best completed by email or phone.

Eligibility and Documentation: OCCAA would conduct an assessment to determine the resident's eligibility for assistance. This assessment includes verifying the resident's income level, household size, and any other factors that could impact eligibility. Residents will also need to provide documentation to support their application, such as proof of income, residency, and other household information.

Assessment: After eligibility in the program is confirmed, OCCAA will schedule an assessment of the existing furnace or water heater. During the assessment, a licensed HVAC contractor evaluates the existing equipment to determine if the resident is a good candidate for the Semco Full Pay Program.

Replacement Options: Based on the assessment, the contractor may recommend replacing the existing furnace or water heater. The focus would be on selecting new, energy-efficient models that meet the resident's heating and hot water needs. These replacements can help reduce energy consumption, lower utility bills, and improve overall comfort in the home.

If you are a Semco customer with a furnace or water heater that does not work or cannot be repaired, contact OCCAA to see if you are eligible for the Semco Full Pay Program.