Community Action Agency

Utility Assistance

Assistance is available for heat, water, electric and deliverable fuels to prevent loss of service or to have service restored. Community Action Agency works with you, the Michigan Department of Health and Human Services (MDHHS) and the utility providers to find ways to assist you with energy bills while you seek to become self-sufficient. Eligibility determinations are made by MDHHS in most cases.

  1. Complete an application and be approved for Michigan Department of Health and Human Services' State Emergency Relief (SER) funds.
  2. Choose Ottawa County Community Action Agency (OCCAA) as your referral partner.
  3. Call us at (616) 393-4433 or email us for help in starting your journey to self-sufficiency. Please call or email us before attempting to visit our offices in person.

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Once an appointment is scheduled, please bring the following with you:

  • MDHHS determination letter
  • Proof of income for all adults in the residence (the most recent 30 days of pay stubs, child support, SSI, disability, unemployment, etc) if applicable.
  • Proof of household size (social security cards, or birth certificates for everyone in household)
  • Photo ID and social security card from applicant
  • Past due or shut off notice from utility company

This program is operated on funding from a variety of grants and the annual Walk for Warmth event. Assistance is subject to availability of those funds. Guidelines will vary.