Sheriff's Office


The Ottawa County Sheriff’s Office, in conjunction with the Ottawa County Central Dispatch Authority, is committed to your safety. With this in mind, we are pleased to support the Smart911 program launched by Central Dispatch.

Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location.

In an emergency, seconds count.

Being able to provide 9-1-1 with all details that could impact response, the moment an emergency call is placed, could be the difference between life and death.

The details you include in your Safety Profile will only become available to a 9-1-1 dispatcher and emergency responders when an associated phone dials 9-1-1 received by a participating call center. While not all 9-1-1 call centers participate with Smart911, there are call centers throughout the country that do.  The Ottawa County Central Dispatch Authority is now a participating 9-1-1 call center.

To sign up, please visit

What is a Safety Profile?

A Safety Profile is a set of information about an individual, or a household that is contained within one account on Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.

How does Smart911 work?

Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.