Orientation to Services
On this site you will find valuable resources to you as a recipient of Community Mental Health of Ottawa County (CMHOC) services provided directly by our agency or through a contract provider. You will find lots of information about what we do, what your rights are and what CMH services are all about. If you have any questions about the information feel free to contact the CMH Customer Services Department at 616-494-5545 or email@example.com
Information about CMHOC Services
Here you will find the brochures about our service programs. Click on the pictures to learn more.
For 24 Hour Crisis Assistance
- Holland/Zeeland - (616) 396-4357
- Grand Haven/Spring Lake - (616) 842-4357
- All other areas - (866) 512-4357
- National Suicide Prevention Lifeline - (800) 273-8255
- Crisis Text Line - Text HOME to 741741
A Guide to Services
The Guide to Services includes valuable information about Community Mental Health Services. The Guide was developed by the Lakeshore Regional Entity to be provided to people when they begin receiving Community Mental Health Services and offered annually as services continue. The Guide covers many topics of interest about Community Mental Health of Ottawa County (CMHOC) and the other partner agencies that make up the Lakeshore Regional Entity. The Guide includes information about the services we provide, and the rights and responsibilities to the people we serve. If you would like a paper copy of the Guide to Services you can contact CMH Customer Services at 616-494-5545 or firstname.lastname@example.org
Individuals that receive public services for mental illnesses and intellectual/developmental disabilities have certain rights guaranteed by the Michigan Mental Health Code as well as the Health Insurance Portability and Accountability Act of 1996 (HIPAA). These include:
- The right to a safe, sanitary treatment environment
- The right to be treated with dignity and respect
- The right to be involved in the development and implementation of a person-centered plan
- The right to a second opinion
- The right to be protected from abuse and neglect
- The right to privacy of your information
Additional information about Recipient Rights may be found in the Your Rights booklet.
If you believe your rights have been violated you may contact the Community Mental Health of Ottawa County Recipient Rights Office by telephone, letter, email, or on a Recipient Rights Complaint Form (Note: please download the form to your computer or device before attempting to complete it). The Office of Recipient Rights will review your complaint to determine if your rights have been violated and will notify you of their decision within 90 days.Recipient Rights Handbook - Podcast
You can contact the Office of Recipient Rights at:
Briana Fowler, MPA, LBSW
Director of Recipient Rights
12265 James Street
Holland, MI 49424
Toll Free: 877-588-4357
What are Concerns, Grievances and Appeals?
Concerns about CMH Services
If you have any questions about CMH services, inquiries or concerns about your current services, you can contact the CMH Customer Services Department at 616-494-5545 or 866-710-7378 or email us at: email@example.com
Grievances about your CMH Services
If you are dissatisfied with your CMH services, supports, or staff who provide them, you can file a grievance. You can do this at anytime by calling the CMH Customer Services Department at 616-494-5545 or 866-710-7378 or email us at firstname.lastname@example.org
If a decision is made to deny your request for services or reduces, suspends, or terminates the services you already receive, you will receive a Notice of Adverse Benefits Determination. You will also receive this notice when you Individual Plan of Services is developed. If you disagree with the Notice, you have the right to request a local appeal by calling the Lakeshore Regional Entity Customer Services Department at 800-897-3301.
To view the Community Mental Health of Ottawa County Provider Directory visit: mirecovery.org/ottawacmh The agencies listed in the Provider Directory comprise the CMHOC system of care. Because several of the agencies have multiple offices, we have provided contact information for their main administration offices. Non-English languages spoken at each agency are designated in the directory, however, all agencies must provide language interpretation for any language upon request. All agencies are accepting new referrals.
All service providers must complete Cultural Competence training per their contract with CMHOC (except for Fiscal Intermediary and Housing Assistance Programs).
Any Agency that is CARF accredited is reviewed for accessibility for people with physical disabilities. In addition, the Lakeshore Regional Entity (LRE) Residential Site Review Tool includes a section titled Facility Review Standards that addresses the following: if the home is handicap accessible, the adaptive devices are in good working order, handrails/grab bars are sturdy, power doors, installed lifts, other. For specific results for a provider, please contact the CMHOC Customer Services Department at 616-494-5545 or email@example.com.
Your Protected Health Information
“Protected health information” of PHI is information about you that could identify you. Information about your past, present or future physical or mental health condition, and your health care services. Examples of PHI include your name, address, telephone number, date of birth, diagnosis (the condition you’re receiving services for). Your Person-Centered Planning goals and your progress toward those goals.
You have the right to inspect and copy your protected health care information. This means you may inspect and obtain a copy of PHI about you that is contained in a designated record set for as long as we maintain the PHI.
You have the right to ask us to not release parts of your protected health care information. This means you may ask us not to use or release any part of your PHI for treatment, payment, or healthcare operations purposes. Please discuss any restriction you wish to request with your treating professional.
You have the right to request to receive confidential communications from us by another means or at another location.
You have the right to be told of any releases we have made of your protected health care information. This right does not apply to releases for treatment, payment, or healthcare operations that we have described. Ask your treating professional or call our Privacy Officer, Briana Fowler, at 616-393-5763 if you have questions.
You have the right to get a paper copy of this notice from us.
You have the right to amend. If you feel the PHI we have about you is incorrect or incomplete, you may ask to change the information.To learn more about your protected health information you can review the CMHOC Notice of Privacy Practices
Ability to Request Paper Copies of Documents
If you would like to request paper copies any of the materials referred to on this page please contact CMHOC Customer Services at 616-494-5545 or firstname.lastname@example.org.