Policies
Continuum of Care
- 02(07) – Continuum - Outpatient Service Hours
- 02(04) – Waiting Lists
- 02(13) - Services to Staff - Family of Staff
- 02(14) - Integrated Services
- 02(17) - Management of Inactive Consumers
- 02(20) - Claims Verification
- 02(20)a - Billing Adjustment Form
- 02(21) - Claim Payment and Data Collection
- 02(22) Coordination of Benefits
- 02(23) - ATP Policy
- 02(24) - Trauma Informed Care
- 02(26) - Service Autorization Extension
- 02(26)a - Notice of Service Authorization Extension PDF
Assessment
Individual Care to Consumers
- 04(08) - Hospitalization Process
- 04(09) – Access Process
- 04(13) – Pharmacy Services
- 04(14) – Psychiatric Services
- 04(17) – Psychological Testing
- 04(19) - Program Descriptions
- 04(21) – Substance Use Disorder Treatment
- 04(22) – Medical Records
- 04(23) – Pharmacy and Therapeutics Medication Committee
- 04(24) – Behavior Treatment Review Committee
- 04(28) – Therapeutic Activity
- 04(29) – Waived Testing
- 04(31) – Consumer Alert Crisis & Response Planning
- 04(34) – Jail and Juvenile Detention Services
- 04(35) - Dietary Services
- 04(36) - Advance Directives
- 04(39) – Handling of Drugs Weapons & Medications
- 04(40) – Self Determination
- 04(41) – Tobacco Use
- 04(42) – Childrens Waiver Program Policy
- 04(43) - Consumer Led Support Groups
- 04(44) Electroconvulsive Therapy (ECT)
- 04(45) SED Waiver Program Policy
- 04(46) - Grievance and Appeal
- 04(47) - Sentinel Event Critical Incident Policy
- 04(48) Continuing Stay Review
- 04(49) Reporting of Critial Incidents
Education
Improving Organizational Performance
- 06(01) - Improving Organizational Leadership
- 06(02) - Utilization Management Policy
- 06(02) - UM Matrix 2023 Attachment
- 06(04) – Affirmation of Affiliation
- 06(03) – Policy & Procedure Formulation, Revision and Review
- 06(04) Affirmation of Affiliation
- 06(05) Organizational Ethics
Leadership
Environment of Care
- 08(01) – Health & Safety
- 08(02) – Health & Safety of Agency Sites
- 08(03) - Maintenance of Building
- 08(04) – Building Access
- 08(06) – Therapeutic Environment
- 08(10) – Fire Safety
- 08(12) – Emergency Preparedness
- 08(13) – Operation During Severe Weather
- 08(14) – Transporting Consumers
- 08(21) Accounting for Staff Time when Out of Office
- 08(22) Supervisory Review of In-Home and Community Services
- 08(23) - Security Management Plan
Human Resources
- 09(02) – Credentialing
- 09(04) – Clinical Supervision
- 09(06) – New Staff Orientation
- 09(07) - Professional Internship Program
- 09(09) – Clinician Conflict in Care
- 09(10) Work Space and Materials
- 09(11) - Volunteers
- 09(14) - Competency and Performance Evaluations
- 09(14)a Competency Matrix - Specialized Functions
- 09(16) - Clinical Documentation Policy
- 09(16a) - Medical Records Documentation Requirement
- 09(17) Corporate Compliance
- 09(18) - Accessibility
- 09(19) - Provider Dispute Resolution
- 09(20) - Federal Program Eligibility and Exclusion Monitoring
Management of Information
- 10(01) - Management of Information
- 10(05) - Clinical Record Retention and Destruction
- 10(06) – Telefacsimile
- 10(07) - Workstation Use
- 10(08) – Privacy and Security of Information
- 10(09) – Email
- 10(10) - Anti-Virus and Anti-Malware
- 10(11) - Continuity of Operations Planning
- 10(12) - Breach Notification
- 10(13) - Telehealth
